Email isn't arriving
- Check the spam folder in webmail. Our spam filter may have moved it there.
- Check the mailbox isn't full. In cPanel, Email Accounts shows how much space each mailbox uses. A full mailbox rejects new mail.
- Check your domain's nameservers. If you recently moved to us, mail may still be going to your old provider. See Pointing your domain to Webcafe hosting.
- Ask the sender for the bounce message. It usually says exactly what went wrong.
Email isn't sending
- Check your outgoing server settings. Use port 465 (SSL/TLS) or 587 (STARTTLS), with authentication turned on. See Setting up email on your phone or computer.
- Check your password. If you changed it in cPanel or webmail, update it on every device too.
- Hourly sending limit. Each domain can send up to 200 emails an hour. For newsletters and bulk mail, use a mailing service such as Mailchimp.
When you contact us
Tell us the email address, the time you sent or expected the message, and any bounce message. It helps us find it in the mail logs quickly.
Still stuck? Open a support ticket, email [email protected] or call +27 87 654 8810.
